IMPORTANT NOTE ABOUT SHIPPING QUALITY FLOORING: Premium flooring is very heavy. Due to the weight, it is impossible to have UPS or FedEx drop your order at your front door or stuff it in your mailbox. Not to worry! We offer FREE SHIPPING on many of our products and offer the lowest rates on additional shipping services. Simply click "Checkout" below and we will display the best shipping options for you to choose from. In order to get the products to you we offer 3 options for shipping.
Local Terminal Pick Up
$ - The cheapest option
It involves you picking up the order with your own vehicle from a nearby shipping terminal. Depending on the type of vehicle you have for pickup, the items can be loaded on a pallet by a forklift or you can manually load the product into your vehicle.
Shipped to a Business
$$ - A more expensive option
It involves having the products shipped to a local business you have a relationship with. Once the truck arrives it is up to you to have equipment like a fork lift to remove the items or have the manpower to lift the heavy rubber rolls off the delivery truck.
Shipped to Your Home
$$$ - The most expensive option
This is the simplest option for most customers. It involves a box truck coming to your home and making the delivery. The items can be lifted out of the truck by the customer or for an additional fee a liftgate can be provided and the delivery made to the street level.
Below are examples of how our products look when shipped and placed into a van at the local terminal
Please contact us for assistance with choosing a shipping method if you need any help. We are here to answer your questions.
You will notice that a good many of our products include economy domestic ground shipping at no additional charge. This will only include the lower 48 states. We believe FREE SHIPPING is a desired convenience for our customers. Economy shipping usually means BASIC UPS Ground or BASIC FedEx ground.
For items that do not include free shipping, please see below.
Shipping options include UPS Ground, FedEx Ground, and select common carriers. Shipping rates are based on weight and zip code. UPS will handle up to 75 lbs. Orders larger than 75 lbs will have to be shipped by common carrier. When ordering, you may be directed to contact us for a shipping quote. Please feel free to contact us for updated shipping charges. Rates change daily and we will always try our best to obtain the BEST rates for our customer.
In stock items usually, ship in 3 - 5 business days. Production orders can take 15 business days to ship. Some interlocking rubber tiles can take 20 business days to ship. These estimates are not guaranteed. If you are facing a deadline for receipt of product, please call customer service for help. Our freight quotes are STRICTLY "business to business" or "business to terminal". The customer is responsible for accepting delivery at a time of carrier's choosing.
Special appointment "windows" are sometimes available at additional charge. After shipping, the customer will be contacted with tracking information either by phone or email. Up to date tracking can be accessed through the carrier's website. Customer must contact carrier regarding deliveries of larger orders. It is recommended that customer contact carrier immediately after receiving a tracking number to coordinate a delivery window.
The customer is responsible for removing the product from the rear of the truck and bringing down to street level. The customer is responsible for securing shipment. Residential and/or Lift-gate service is available at an additional charge to the customer. If you are looking for a shipping quote, please call us or let us know below the product you are looking for, the amount of product you need, a delivery zip code and any special requirements such as residential delivery, lift-gate service or other and we will work our freight brokers for the best available price.
Freight Damage - any damage to shipment must be documented immediately. This is done by both noting the bill of lading before signing and taking pictures of damaged items. Contact Fitfloors immediately so claims can be initiated and if necessary, replacements can be sent out.